An AI assistant for smart navigation
"Thanks to Artificialy’s solution, our employees can now access both documents and complex internal processes in seconds. Onboarding new people has never been simpler, and internal questions have significantly decreased—people are more inclined to use it directly, reducing delays across different support levels."
Challenge
With over 1,000 documents and process diagrams stored across multiple systems, the employees and new hires often struggled to locate and retrieve the information they needed quickly and efficiently.
That's why we worked on an AI-powered virtual assistant for smart navigation.
The multiutility industry delivers varied services in energy, water, and environment, handling large volumes of data, which makes operational efficiency and innovation a challenging priority.
Our AI Solution
In a few months, we developed a custom AI chatbot, designed to provide fast and intuitive access to AIL internal knowledge.
Many critical workflows were documented as flowcharts, with steps, conditions, and decision points. We built a fully integrated system capable of transforming these diagrams into structures that the AI can read, so that users can query using natural language.
This allows the client employees to:
Find the right process or document by simply describing their need
Ask targeted questions about a document content or a specific process step or transition
Navigate the process flow, step by step, directly within the chatbot interface
Results
Our AI assistant enhanced efficiency and user independence within a major utility provider.
Adopted by ~400 employees across the organization
80%+ accuracy in answering natural language queries
Strong improvements in efficiency:
50% faster access to both documents and process-related information, thanks to natural language search and direct system integration
30% reduction in onboarding time, as new hires can independently retrieve information without additional guidance
40% fewer internal support requests related to process navigation, reflecting greater autonomy and improved user experience
